U.S analysts say retail systems methods in the form of robots, vending machines, and also the use of touch screen kiosk are the reason for human job losses because they are increasingly replacing employees
The Los Angeles Times reported that as shoppers are more accustomed to using self-service units, losing retail positions is hampering the nation’s high unemployment rate.
It’s estimated one in 10 Americans work in the retail business but companies are increasingly embracing technology and its rewards to sell more products, enhance customer experience and use fewer employees.
In January 2011 there were 14.5 million U.S retail workers, down 1.1 million from three years ago.
Professionals say the trend is worrisome understanding that retail positions could soon vanish altogether.
However, it’s less about total human replacement and much more an instance of better placing staff and giving customers the comfort of being in a position to opt for a kiosk whenever they desire.
In many environments automatic is no longer a “nice to have” but a necessity, specially in places where speed is a must; automating the right services as an example with an internet kiosk brings great benefits to both a business and its customers.
Having said that, no matter how tech-savvy humans become machines cannot deal completely with 100% of situations and for that reason a careful balance of staff to kiosks is crucial.
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